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Use our online Customer Relations form for a faster response than sending a letter through the mail. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. The changes come amid growing pressure on American's CEO, Doug Parker, to improve the Fort Worth, Texas-based carrier's operations after it faced hundreds of cancellations over the summer, angering customers and employees. David Seymour is Senior Vice President, Chief Operating Officer. ATG Travel Worldwide. American Airlines Group MD 5651 P.O. Sally Holtgrieve is the senior editor at Women Leading Travel & Hospitality. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. Priya Aiyar is Senior Vice President, Corporate Affairs and Chief Legal Officer. Prior to this role, he was Country Manager for American Express Canada and President and CEO of Amex Bank of Canada. The AAdvantage program has been without a Vice President for several months. She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. Cautionary Statement Regarding Forward-Looking Statements and InformationCertain of the statements contained in this report should be considered forward-looking statements within the meaning of the Securities Act, the Exchange Act and the Private Securities Litigation Reform Act of 1995. Previously, he served as Senior Vice President, Revenue and Senior Vice President, Network Strategy, where he was responsible for network and alliances. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. Now we know who is staying and who is going for now. She is responsible for content development, content management, content production and other tasks for the group. Following her departure, the airline will realign its operational and commercial teams at the corporate level, organizing four business pillars Operations, Network, Revenue, and Customer each led by a senior vice president reporting to the airline's president, Robert Isom. American has blamed many of the delays and cancellations on the unions representing its mechanics, which it accused of conducting an illegal work slowdown to gain leverage in contract talks, accusations the unions have denied. Hertz billed her for eight extra days on her car. In addition, the following individuals will be joining American's senior leadership team: Vice President - Real Estate (813) 870-8789: Laurie Noyes Vice President - Concessions, Commercial Parking and Ground Transportation (813) 554-1447: Veronica Cintron Vice President - Communications (813) 220-4200: Marcus Session Vice President - Information Technology (813) 801-6037: Benjamin Robins Vice President - Maintenance (813) 676-4327 Thank you for all you are doing to take care of each other and our customers during this time. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002. The estimated total pay for a Vice President at Delta Air Lines is $416,109 per year. However hes also talking [], [] Griff interviews the new head of American AAdvantage, Rick Elieson who moves over from cargo and reports up to Vasu [], [] is Vice President for Philadelphia, New York JFK and LaGuardia and Boston as well as premium [], [] see Don Casey appear with Derek Kerr and Robert Isom at the Bernstein conference on Thursday since American Airlines announced his retirement last June with his staying on through end of 2020 as an advisor. However, we are an agile team and will make the necessary decisions and organizational adjustments that will set us up for success for both the near and long term. Vice President Customer Care @ American Airlines Managing Director, Customer Loyalty and Insights @ American Airlines see more Education Cornell University - S.C. Johnson Graduate School of Management MBA 2000 - 2002 Southern Methodist University BBA 1992 - 1996 Skills Revenue Analysis Airlines Sabre see more View Alice's Email & Phone (It's Free) He paid Vantage $18,536. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organization's next-generation strategic initiatives. He is responsible for the airlines operations and its operating teams, including Airport Operations, Flight Operations, Technical Operations, Flight Service, the Integrated Operations Center and Cargo. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. Current Chief Financial Officer Derek Kerr will assume the additional designation of Vice Chair of American Airlines, overseeing all corporate financial functions, global corporate risk and corporate development. They were dumbfounded by my call. Click OK to log in and restart your reservation.Click Cancel to continue with your reservation without logging in. American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. As we go forward, we will align ourselves around three outstanding leaders and the imperatives they will support. American Airlines Huge Leadership Reshuffling With Several Vice Presidents And Higher Leaving by Gary Leff on June 4, 2020 American Airlines announced a huge leadership reorganization today, resulting from its effort to shed at least 30% of management staff. Phoenix, AZ 85034 Phone: 817-786-3778 Fax: 480-693-2300. Alice Curry, Chris DeGroot and John Gustafson have each devoted a significant amount of time and energy to American, and we owe them a debt of gratitude. If you need help with any problem,please contact us through this form. Seymour graduated from the United States Military Academy in 1986. "This is an opportunity to sharpen our focus on the key parts of our airline: running a reliable operation, expanding the world's best network, maximizing all aspects of revenue to ensure American thrives forever, and delivering a superior customer journey as we create a world-class customer experience," Isom, American's president, said in a press release. Don Casey is leaving as Senior Vice President of Revenue Management, so Vasu Raja who runs network planning gets revenue added to his purview. He is responsible for the airlines operations and its operating teams, including Airport Operations, Flight Operations, Technical Operations, Flight Service, the Integrated Operations Center and Cargo. Box 619616 Dallas/Fort Worth Airport, TX 75261-9616. investor.relations@aa.com (682) 278-0999 whom the airline was unwilling to make COO, AAdvantage President Bridget Blaise-Shamai is taking an early out, Senior Vice President Kurt Stache who oversaw marketing, loyalty and customer experience, pledging the loyalty program as collateral for a subsidized CARES Act loan, American Airlines Is Re-Orienting Itself Away From Business Travelers - View from the Wing, The New President Of American AAdvantage Gives His First Interview I've Seen - View from the Wing, Internal Memo Reveals American Airlines Dropping Four Transatlantic Cities - View from the Wing, Instagram Model Faked Her Trip In Emirates Business Class, And A New Use For Masks [Roundup] - View from the Wing, American Airlines Names New Head Of AAdvantage Loyalty Program - View from the Wing, CitiBusiness / AAdvantage Platinum Select Mastercard, Capital One Venture X Rewards Credit Card. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. Alice began her career with American in Revenue Management in 1996. All of this starts with getting our operations and commercial leadership structure set. American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months. Senior Vice President, Customer Service. Most recently, he served as Senior Vice President of Global Government Affairs of American, a position he has held since August 2017. There is no question this is a time of unprecedented change. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. Please join me in wishing Alice, Chris and John the very best as they move to the next chapter in their lives. The New World Loyalty podcast discussed how loyalty and revenue need to have a partnership but be managed separately. He also served as the Chairman on the board of the Medal of Honor Foundation. American Airlines Vacations Contact us by mail. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Tony Roach is the Senior Vice President of Marketing and Customer Experience for Dallas-based Southwest Airlines, the nation's largest airline. So the Loyalty department thats the most valuable part of the entire company gets shoved under the Revenue department, which is the absolute last place to put your greatest asset under the best of circumstances, much less when the two departments have diametrically opposite goals. Early in his career, Seymour served as an airborne infantry officer in the U.S. Army and then held numerous management positions in purchasing, inventory management, distribution and finance after leaving the Army. Hes a really strong executive, but thats a lot on his plate. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. All Rights Reserved. Over the last couple of months, I have missed 5 connecting flights, and had to spend 4 nights at hotels in cities that have not been my destination, because of issues with AA flights. 1 Skyview Drive Fort Worth, TX 76155 https://www.aa.com/ Phone Contacts Main: 682-278-9000 Toll Free: 800-433-7300 AAdvantage Customer Service: 1-800-882-8880 hours: 9:00 a.m. - 5:30 p.m. (CT) Monday - Friday Reservations and ticket changes Steve earned his Master of Business Administration and Juris Doctor from the University of California, Berkeley. Sears couldnt deliver my appliances. Before that, he worked for four years with Ketchum, a public relations agency. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. In 2015, its stock joined the S&P 500 index. She holds both a bachelors degree and a Juris Doctor from Southern Methodist University in Dallas. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. Previously, Gatten was Managing Director and Head of Global Government Relations at JPMorgan Chase & Co. where he led the government relations and policy teams globally, and served as the organizations primary representative before Congress, the White House and international policy-making bodies. Sign up for notifications from Insider! Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Vice President - Backcountry Aviation, Inc. . Compounding the pain from the Max-related groundings, American had more planes out of service than normal due to mechanical issues. These risks and uncertainties include, but are not limited to, those set forth herein as well as in the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2021 (especially in Part I, Item 2. MCLEAN, Va., March 1, 2023 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced the appointment of Mark Dillon to the position of Senior Vice President . Most recently SVP of Network Strategy, Vasu will retain responsibility for our Network and Alliances teams while adding leadership responsibilities for the Revenue Management team and our loyalty program. 800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. American Airlines Steve Johnsonwill undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. Why is it taking so long to get a cruise refund? Jessica Tyler Vice President-Operations Innovation & Delivery Earl Barnes Managing Director-Customer Technology Stephen L. Johnson Executive Vice President Vasu Raja Chief Commercial. Stay up to date with what you want to know. Nashville Line Maintenance opens. Raja reminds me of Parker and Kirby from 20 years ago. The airline's current senior vice president of customer experience, Kerry Philipovitch, will retire at the end of the year, according to a spokesperson for the airline. And they all embrace and live our purpose of caring for people on lifes journey. Dons in-depth understanding of how the key revenue levers need to come together to deliver results has been invaluable. I am extremely pleased that Don has agreed to serve in an advisory capacity through the end of the year. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. These new early out options, coupled with the reality of becoming a smaller airline on the backside of this pandemic, will change the way we do business. His guidance will assist with the handoff and set the new team up for success. Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. American Airlines Customer Relations 4000 E. 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