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Go to Pass details and then Refunds and exchanges. There is no need to select the origin or destination of your trip. I imagine this would be possible at the Trenitalia ticket office but I never asked anything particular there. Magnetic, paper form, or rechargeable tickets on Chip on Paper. Log into your account. Most reservations are non-refundable. If i have a ticket why dont i have a ticket number? Activate your Eurail Pass for free at a European train station. Valuable info! I don't work for Eurail/Interrail. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. Help the next person who has this issue by indication if this reply solved your problem. Adults: 29 euro. Different rules apply for promo Passes. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. Re: Trenitalia pass 3 years ago Save Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. With Trenitalia, the stuff youll need to use is well-translated. How do I enter the CartaFRECCIA number in the profile? Choose the travel solution that best suits your needs; 2. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. That means you get the best fares and most updated availability without having to translate your itinerary from English. Before clicking on CONFIRM, you can choose the seat. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. L'abbonamento settimanale, mensile o annuale bidirezionale. I cannot find the season ticket I purchased. Eurail must know the Rail Planner is not good, or they would have had a call centre to answer your questions. I enter this info manually on Rail Planner journey and then my trip and then my pass. Purchase available from Thursday of the week before. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. Non riesco ad acquistare/rinnovare online, come mai? Please provide a reason for your refund request. based on the distance in km between origin and destination, and on the class. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. Can I activate a new pass before my current one expires? i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. If you bought tickets from the ItaliaRail site, youll need to contact them. Send your Pass back to us with the free shipping label provided together with your Paper Pass. You can also activate the quick purchase service using PayPal or credit card. Reservations are made separately. Plus, the sites kind of messy. If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? For more information, see Install Hyper-V Server. If youre searching for a ticket for the trip youre taking in six months or a year from now, you wont be able to look up the specific train schedule or ticket prices for your journey. Regards Giulio Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Only you and moderators can see this information. Changes, refunds or class and service upgrades cannot be made. Documents to be presented in the event of an inspection. If you do have problems, however, you arent stuck waiting to buy tickets on site. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. They call them Global Pass. Validity for Cross-border tickets is 4 hours. WebTrenitalia Pass. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. The bad news? Again, I have to choose the my journeys manually. . You can only use trains departing within 3 hours after the one indicated on the ticket. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. 23. r/AnimalCrossingNewHor. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. How else can I purchase / renew an electronic season ticket? Please try again in a few minutes. Great information, so helpful. It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. What operations can I carry out using the Trenitalia App? For more information, visit the dedicated section. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Press the Xbox button to open the guide. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. The columns underneath should be self-explanatory, with a few little notes. Error subscribing to the newsletter. Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. The pass is personal, non-transferable and nominative. Then do the same on italotreno.it/en. When we get to the station how do we know which car we are on? After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an Supra-regional fare tickets are valid for 4 hours from validation. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. The Promo is not valid for journeys in combination with other carriers. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. Ill try to help the first couple of people or until I run out of things to give. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. Buy the ticket online and bring it with you on your mobile devices. How much is the standard refund? The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. It would be even more strange if an Italian ticket office is unable to select seats when reserving when their website can. If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. Thanks for your support. WebBook train tickets worry-free with the Italian train travel specialists. Island is about 75% completed, with a lot of fun hidden gems! Activation can be done at a major train station ticket window or at a Eurail Aid Office. Just bought train tickets. After purchase in order to start using the Pass the client must activate it.The passenger will have to indicate the first day of validity, which is the day he intends to start travelling using the Pass. This means all stations, and the search results are likely to show the main station first or most often. How can I contact customer support or send a report on using the App? Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. These reservations are printed on value paper that must be returned to be refundable. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. However, costs for Plus are non-refundable. Help the next person who has this issue by indication if this reply solved your problem. You can't choose a seat via Interrail/Eurail. The age limit for that is the day of their twelfth birthday. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. SPRING SALE: Get 10% off Passes until March 21. Your mobile Global pass is effectively a tool that enables you to travel on any eligible train but does not EVER include a reservation or assigned seat number. WebYou must use the pass within 11 months of purchase. Select Profile & system > Settings > System > Console info. Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. The maximum Pass validity is of 11 months from the date of purchase. Book a group. Go to prioritypass.com and click Activate Your Account in the menu bar. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. What can I do? To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. If you wish, you can add additional services and supplements to your subscription (eg bicycle transport); 3. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. How can I retrieve the ticket? Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin I cannot find the trips purchased. Select Reset console. Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call Here our staff will load your card manually. Is my one-way ticket issued by Trenitalia valid? Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. Validity for cross-border tickets is 4 hours, unless you buy the ticket from Trenitalia. WebSTEP 1: ACTIVATE YOUR ACCOUNT. Ensure that the You can request an invoice during purchase by selecting the relevant option on the Payment page. Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the Do you have any questions? To renew your subscription online, follow this procedure: 1. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. You cannot change the currency once you have a Pass in your cart. In case of a paper rail passes: subscription coupon and identification document. Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. Press the Xbox button to open the guide. Do you want to travel multiple non-consecutive days? You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. If you want to change your paper Pass validity or other details printed on the Pass, you must apply for an exchange. I know that Trenitalia assigns seats automatically. Confirm the renewal of the last subscription loaded on that card, 4. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. 1 Traveler. Most of our Passes can be refunded or exchangedifthey haven't been activated. WebThe pass must begin use within 6 months of this validation. Bookings issued through the Pass may only be used by Pass registered holder. In this case you can log in directly using the CartaFRECCIA code. . I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. How can I buy/renew my season ticket online? If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. Same via BB online. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. Please read all answers above. Any suggestions as to a sweet spotdo it nowor wait? https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. There is no facility to put a thirteen-year old on a Trenitalia pass. Multi-day tickets do not expire before validation. Youll need to use the Italian names for any city or town youre looking up. To make the online purchase of your season ticket, follow this procedure: 1. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? Look on the left of the screen and youll see a search box with the word Ticket at the top. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. I hope these user tips help you get through the mess to find what you need. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. For all other season tickets (e.g. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. Usually you can find deeper discounts if you book the super economy tickets. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. But how do I know what seats I have on these trains that I have chosen. Discover our carnet. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. . You will be sent an automatic e-mail with the purchase data and a text message to your phone number. Does the multi-day ticket have an expiration date. To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. If I need to BUY seat reservations is not the issue. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Distance: 135 km. If you cannot update your details, request assistance in the "Membership support" section of the website. To purchase your ticket online, follow this procedure: 1. Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. I know when we want to travel and where. i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. The insieme offer is another group offer. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass.
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