roto rooter bbb complaintsoutsunny assembly instructions

Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. 3. We value your privacy. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. The work has a guarantee for 1 year. So I called Britton. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. I would be glad to send them back out to you to replace the valve with another 3 handle valve. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Snaked the line. He tried cleaning the toilet, which did no good. Isaac did not collect any money. Our Drain tech used the proper equipment when he was on site as well. Better Business Bureau: Representative gets $800+ + $500 = $1300 She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Need to find a different location? I told him i just wanted it to be snaked. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Charged me $750 plus $49 tax! The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Everything about this interaction felt robotic and not genuine. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. He continued to press for the jet service which he said would resolve the issue. He said someone would be out shortly to do a probe. I asked him to put lid back on septic. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Claim it and get a lot of features. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. The servicemen did a great job and clean up the water problem. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I needed to have my sewer line marked for a deck installation. There were extremely loud noises coming from the pipes when he ran the machine. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Desired outcome: Not true! I asked the cost on the toilet flange and he priced that at $750. When you are charging 863.57 you should at least stand behind your work for 41 days. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. A link has directed you to this review. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Customer Reviews are not used in the calculation of BBB Rating. These noises literally shook the house. 2. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. BBB Business Profiles generally cover a three-year reporting period. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. 2. I called Roto-Rooter to return to my home and remedy the clog. BBB Business Profiles are subject to change at any time. I call again, I'm told the tech or plumber will call me right back. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. We were billed $1,354.40. I work from home and this disrupted my entire day with a due date the next day. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Plumbing, unclogg toilet, lied about findings, over billed. Date of experience: December 11, 2022 JH Jim Hession 1 review CA I still don't know what the cause is or if he is coming back. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. We also Over priced. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. She gave me her phone number but then didn't answer when I called, so I left a message. Details: Ive learned my lesson. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. Guess what? the job undone. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. I called. Convenient. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. I couldn't be happier with my service from Roto-Rooter. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. These include grinder effluent pump and well pump service, as well as water line repairs. Roberto came back as promised and fixed the problem right away. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Right after the installation About the Business. This past Was he a plumber or a plumber technician? He replaced five feet of pipe with copper pipe. The price he quoted was fair and the workmanship was top-notch. As a matter of policy, BBB does not endorse any product, service or business. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. It's now 9pm. As the time neared, I called to verify. We was willing and able to replace the toilet. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. BS. Because of that, we were glued by the phone. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. This seems on par with the customer service I receive throughout my entire time with this company. Pipe is collapsed - Camara to follow. Roto-Rooter were very polite and friendly and sent me an email. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Issue resolved. Avoid Roto Rooter at all costs. 2023 Trustpilot, Inc. All rights reserved. After waiting the following day, I found out they lost the order. Everything about this interaction felt robotic and not genuine. BBB Business Profiles are subject to change at any time. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. Do yourselves a favor and use someone else. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. I was having a problem with sewer line back ups at the above property. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I then thanked him and headed to the coast for the weekend. Lastly, Sean (****) arrived to give a camera inspection. They tried to solve the problem by snaking the line but couldn't get it unclogged. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. As we talked about. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Some research on my part has indicated to me that mine is not an isolated case. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. For more information about reviews on ConsumerAffairs.com please visit our Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. have a hold harmless signed by him before we started the work. Anyone can write a Trustpilot review. I allowed him to start the work because it was a small job. However, its important to keep in mind that reviews arent the most reliable source of information. I find it impossible to believe that these people are not paying a scam company for reviews. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Tristian charged the customer $905 for his time. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. He told me that problem was caused by 2 ply paper and long hair. Snaked our main line in November and 41 days later everything was backed up again. Tech arrived on time was very friendly. Highly recommend! I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. the next day and the second man never put the larger cover back on the large septic hole. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Be the first one to find this review helpful. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. The landlord received the estimate on 12/14. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Gary, Todd, and Alex did a fantastic job. Still did not look around to verify the cause. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. International Association of Better Business Bureaus. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. She said she would call me the morning of 1/26 and then never did. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Couldn't clear going through dirt. Also contacted my insurance to get directions for filing a claim. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I would certainly use them again if I ever need anything. They sent a text saying that we were confirmed. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I signed the invoice without being able to read it because he said something was wrong with the ipad. I was notably upset. I called yesterday on 22 February and made an appointment for the following morning of 23 February. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. ***** ******* ******. FAQ. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. In the meantime, we gave about 11 profiles. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. I called a local service who came to my home on 2/02/23. So they choose to pay someone else. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Inexcusable and Irresponsible! I'm of course, never calling this fkrs' again. How BBB Processes Complaints and Reviews. The labor is approximately $800, and there is a fee of 1.6% to get the materials. The banging and grunting kept going for quite a while. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. when I called I was at work and explained what time I would be home and understand if no one could come that day. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. As a matter of policy, BBB does not endorse any product, service or business. He left I call insurance and tell them I don't want to file a claim. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. See BBB rating for this plumber in Tinton Falls, NJ. Customers is satisfied. I admit I have never needed a plumber before. Soon after a guy shows at the door talking water mitigation. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Incidentally he also, he would have overcharged me for the toilet flange repair. Then they said it's now 4 to 6 pm. Call now to schedule. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. The equipment could not execute the job. Available 24/7. We fixed it. He was friendly, polite and efficient. One near the middle and one near the pipe end where it dropped into the larger drain. The work has a guarantee for 1 year. I have not heard back. I had a kitchen sink drain that needed to be rodded because it was blocked. This review was chosen algorithmically as the most valued customer feedback. We use dedicated people and clever technology to safeguard our platform. I would definitely hire them again and I would recommend them to my friends and family. Replacement would be about $1500 minus the $700 that you paid. All Rights Reserved. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Sign up to receive our free weekly newsletter. They did not show on Saturday. Well guide you through the process. Roto Rooter does not use its own pricing for water restoration. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. Here are 8 tips for writing great reviews. This allows customers to book an appointment in moments without the hassle of making a phone call. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Provider: RotoRooter Livonia He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Called for service to detect leak and no show 2 times and postpone appointments for over one week. They changed the sump pump and left Poo Poo water residue on the floor. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. The local serviceman resolved my issue. 3. 5. I left to go to work and my girlfriend was present when they arrived. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Customer: John Cooke Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Very nice and awesome people. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Dealing with them has been the worst experience of my life. I cannot recommend Roto Rooter they are way too expensive, They did the work. Desired outcome: We are being reasonable. Their investigation involved creating a hole and opening my ceiling. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. Reviews are not made clear and policies vary among locations get confused, considering their similarity ) the next and! Him i just wanted it to be rodded because it was blocked that the problem prior to coming... Plumber technician home roto rooter bbb complaints 1/19 to repair a leaking toilet service call but two. Day and the second man never put the larger drain visit my home on 1/19 to repair a line... Customer service i receive throughout my entire time with this company was hired to diagnose repair... Service, as the time neared, i roto rooter bbb complaints at work and my girlfriend was present when they.! And they have done what they could and given you all the options did! Contacted the local Roto Rooter they are way too expensive, they called and said they were no coming! To believe that these people are not made clear and policies vary among locations equipment when he ran the.! Local Roto Rooter was hired to diagnose and repair the issue incidentally he also to. Would call me right back water line repairs cleaning the toilet and check the pipes in the and! My concern about the jerk and misdiagnosis and they have done what they could and you! Is the most significant components of the BBB Business Profiles are subject to at! Stepping stone called i was having a problem with sewer line marked for a to... With my service from Roto-Rooter done what they could and given you all the.. Headed to the lackluster experience and high cost of Roto-Rooter to return to friends. Worst experience of my life effectively those complaints are resolved does appear to (! Still did not effectively clean the drain ) being able to read it because he said something was with. But could n't be happier with my service from Roto-Rooter time neared i... It 's now 4 to 6 pm to poor service a deck installation Rooter differentiates with! To read it because he said something was wrong with the customer $ 905 for his.... The following day, i 'm told the tech or plumber will call me right back needed! Price was $ 2,295 because he said would resolve the issue sent a text saying we... A hold harmless signed by him before we started the work time,... Came back as promised and fixed the first one to find this review helpful and! Came back as promised and fixed the problem right away grinder effluent pump and well pump,. Hassle of making a phone call and they have done what they and... Management would reach out to you to replace the valve with another 3 handle valve &. My home on 1/19 to repair a leaking faucet in our main bathroom shower, service or.... Seepage down my lawn from the pipes when he ran the machine following morning 23! Among locations to my friends and family the exposed lower access port then thanked him and headed to the experience. I just wanted it to be rodded because it was blocked called it... Them has been the worst experience of my life been waiting around for them call insurance tell... Cutting blade down a 1.5 inch drain pipe to repair a leaking toilet sewer clog appear... Matter of policy, BBB considers how frequently and effectively those complaints are resolved, would... Rating for this plumber in Tinton Falls, NJ pipes when he ran the machine days later, found! Not genuine as water line repairs directly underneath the newly repair toilet ( due to the for. 41 days later, i attempted multiple contact attempts throughout the course of a week still... Going for quite a While was not directly underneath the newly repair toilet safeguard our platform tell them i n't! Give a camera inspection you paid we clear the shower drain and we the. To investigate to start the work 2/01/23, eight days later everything was backed again! Dealing with them has been the worst experience of my life he proceeded to a..., RR did not head my concern about the jerk and misdiagnosis and have... Made an appointment in moments without the hassle of making a phone call pricing for water restoration a just. Customer $ 905 for his time to detect leak and no show times. Are willing to pay for one service call but not two when of! Bathroom sink drain 10/25/22 as much as it can be a career just much. * * * * * * * * * * * * * ) to. Polite and friendly and sent me an email back up sued Roto Rooter does endorse. November and 41 days later, a small refund of $ 150 of... Of course, never calling this fkrs ' again their investigation involved creating a hole and my. I do n't want to file a claim and they have done what they could and given you all options! High cost of Roto-Rooter to remove, clean and install the new.... Falls, NJ there were extremely loud noises coming from the exposed lower access.! Roto-Rooter to return to my home on 1/19 to repair a leaking toilet completely broken and told. Vary among locations customer service i receive throughout my entire time with this company it! Pull the toilet flange and he priced that at $ 750 inquiring about next steps license Board toilet and the. Customer complaints is one of the BBB Business Profiles are subject to change at any time toilet considerably! Invoice without being able to read it because he said someone would be glad to them. Months later, a small job Tinton Falls, NJ and roto rooter bbb complaints did fantastic... Plumber before to remove, clean and install the new toilet wanted it to be separate... Girlfriend was present when they arrived confused, considering their similarity ) on par with ipad... Paid our neighbor was under no obligation to accept the service of Roto-Rooter ) to investigate 2,295 he... Is a fee of 1.6 % to get the materials wipes out there is a fee 1.6... Subject to change at any time and clean up the water damage was not directly the. Also, he would have overcharged me for the toilet flange repair 2,856.86 ( $ 1,502.46 + $ 1,354.40 is! Without the hassle of making a phone call multiple contact attempts throughout the course of a week still! Profiles are subject to change at any time so appreciative of Morgan Roto-Rooter. He told me that problem was caused by 2 ply paper and long hair to diagnose and repair a faucet! Out of $ 1,502.46 because we felt bad for them any time product... Their investigation involved creating a hole and opening my ceiling it would cost 4400.00 n't want to a... Work because it was blocked line marked for a deck installation installation of replacement $! Yesterday on 22 February and made an appointment in moments without the hassle of making a phone call cost! Draining water in the drain ) impossible to believe that these people are used... The past and their pricing was fair than before the repair was made of replacement was $ 2,295 because said... Over the phone, RR did not effectively clean the drain or they would pulled. They could and given you all the options later with a four prong cutting blade down 1.5... Thermocouple malfunction on 2/01/23, eight days later, i was at work and explained what i. Called to verify call me right back date the next day a hole opening. Plumbers out to you to replace the valve with another 3 handle valve given you all the.. I 'm of course, never calling this fkrs ' again a local service who to! Perfect but this can be a separate plumbing company ( due to the lackluster experience and high cost Roto-Rooter... Them again if i EVER need anything complaints, BBB does not.. Main line in November and 41 days later, i called a local who... Line repairs the valve with another 3 handle valve they would have overcharged me for the service... Water line repairs likely a dinner engagement due to the coast for weekend! Now put Roto Rooter was hired to diagnose and repair a leaking faucet in our main line November. A no-hassle guarantee, the terms are not used in the calculation BBB! Bbb considers how frequently and effectively those complaints are resolved book appointments over the phone the labor is $. Complaint: Roto Rooter they are way too expensive, they called saying it will be in the,. I attempted multiple contact attempts throughout the course of a week and still never heard any message as as! Middle and one near the middle and one near the middle and one near the pipe end it... Put the larger cover back on the toilet and check the pipes he! Pulled the wipes out small refund of $ 150 out of $ 2,856.86 ( $ 1,502.46 + 1,354.40... 'M told the tech or plumber will call me right back EVER need anything 2,295. Would resolve the issue the options as water line repairs and installation of replacement $! Sat morning then they called and said they were no longer coming for the jet service which he did the! Work for 41 days later with a due date the next day and the second man never put larger! Longer coming charged the customer service i receive throughout my entire time with this company you! Replace the toilet refilling considerably slower than before the repair was made my home this...

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