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The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. This experience will certainly make me pause before choosing to shop on the platform. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. The bag features a turn-lock closure at the front, and it comes embellished with chain-link accents that give it a modern feel. Quality 457. Many of us worked tirelessly through COVID with little to no time off, not being allowed to travel, while our managers comfortably called the shots from home and showed no sympathy for how their teams were doing. Employees rate The RealReal 2.6 out of 5 stars based on 1,136 anonymous reviews on Glassdoor. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. Of these, 15 are in its retail stores. I have no idea what that is and have never been charged it. Any time they encountered a problem, the team was supportive and understanding. Ultimately accepted responsibly and offered to reimburse me for the items. If you havent paired a sexy black dress with this color, start envisioning this captivating look. Chanel is confident that its efforts to protect consumers who seek authentic Chanel designs and products will prevail.. There are moderate scratches and indentations throughout the metal. Submitting a response indicates a willingness to work with customers to make things right. Tuesday at 09:15 Some of our most coveted items are not eligible for discounts based on current market value and demand. The items are immediately available to be purchased when the price is listed. Best of all, it's really inexpensive to do. When I contacted REALREAL, it took literally days on end for a reply. The site is well-designed and easy to navigate, and its products are in tip-top condition. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. The only option I was given was submitting a "Post sale price increase request." If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. You can change your choices at any time by visiting your privacy controls. I always try to purchase from individual sellers now, so that I can request USPS. The versatility of this dress means you can easily pair it with eye-catching accessories. You can request The RealReal to facilitate and bill your return through their moving partners. I love The Real Real and will continue to shop with them. Find a Great First Job to Jumpstart Your Career, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. Other than that, most customers commended the company for ensuring everyone enjoys a thrilling shopping experience while looking for their favorite products on their site. The Wheat colorway follows the 2020 two Supreme-branded Air Force 1 Low release that saw these iconic sneakers dressed in white or black and finished with Supreme red box logo branding. There are also loads of retail store locations where you can go and buy RealReal products. This is a BETA experience. The RealReal has come a long way since then; theyre now a global brand and one of the leading luxury consignment companies in the world. Then to state that item is nonreturnable is unacceptable. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. All answers shown come directly from The RealReal Reviews and are not edited or altered. This is the worst customer experience I have ever encountered. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. I appreciate the clear return instructions.My hesitation in a higher rating is that I purchased a pair of shoes that I thought were my size and fell into my "obsessions" category, but when arrived were actually a hybrid size, possibly a mens shoe? Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. I have lost $200 for this jacket and now the coat is in a damaged condition and I have no possession of it after requesting it back and they reposted to site. We need to watch out for this store. Please use a valid email. When it comes to the perfect fit, this style runs a half to a full size small. Find out how we combat fake reviews. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. Basically, there are two free-trade agreements that are your friends if you want to pay less tax and duties: NAFTA and CETA. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. This was a disappointment, especially because I have to spend $13 to return them. Check out these other popular brands: They do not listen to you. There was measurements listed but I was unsure since I had never purchased a watch before and I wanted it to be a surprise. Shipping was prompt, return credit was also given promptly. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. However, I often order 20 or so pairs of shoes. The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. NAFTA (recently renegotiated at the USMCA [United StatesMexicoCanada Agreement] but not yet ratified) means that you wont pay import duties on goods that were made in the USA and are coming directly from there into Canada. An interlocking CC turn-lock closure on the front flap puts the iconic Chanel logo front and center. It was a non returnable bag. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I sent The RealReal a Louis ******* handbag for consignment in April 2022. Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. 1) There is no rhyme or reason to how they price your luxury goods. We're committed to creating a sustainable future by growing the circular economy. I will no longer shop here, as I cannot trust the condition or quality. Most customers have positive experiences with The RealReal. So I asked it back, it is destroyed. If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. Why? Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. Interview process was unorganized, talked to multiple manager and given a pass over due to a past manager moving into the market. I have ordered over 500 pieces. It must bear the corresponding burden of the potential liability stemming from its sale, offering for sale, distribution, and advertising of the goods in the market its created.. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. Terrible for consigners. I would never agree to sell my item for price if company would inform me of it. Available in size 10, this dress does not allow UV rays from the sun to pass through. When you sign up, youll receive $25 credits. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. All customers receive an email with tracking information once items have shipped. Total cost for the two books was $142.95 (total with shipping). Chanel in January 2016 issued guidelines to other sellers that include: Stop using claims such as 100% authentic, we guarantee authenticity or similar claims as they pertain to Chanel products, because only Chanel can guarantee the authenticity of its products, the document labeled The RealReal Exhibit 4 said. She visited consignors where they were based in a U-Haul. The RealReal reaps substantial benefit as a result of this business model, the court said. Or, follow this link on your iPhone. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Investor Relations. Free Next Day Shipping on $50+ Orders. '"I want my item returned. Most shoppers praised The RealReal customer support team because they were responsive, courteous, and understanding. We use dedicated people and clever technology to safeguard our platform. I was also extremely disappointed upon finding out the payout Id receive would be very, very low. Im taking it to a leather expert to help with the scratch. Why did I sometimes pay nothing at all? This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. Youll find anything from designer shoes to dresses, outfits and more. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. They said they would provide me a full refund. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. According to Rebags Clair, which stands for Comprehensive Luxury Appraisal Index, Herms handbags maintain 80% of their value, and Chanel hold 63%. They still cant give me a solution. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. . I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. You will also find additional branding on the insoles, lace lock, tongue tag. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. Duties and taxes seem correct. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. I ask the full amount when they first listed my item. The RealReal was founded in 2011 by the e-Commerce entrepreneur Julie Wainwright, who dreamt about bringing the company to life while she was at her kitchen table. Part of the programs purpose is to extend the useful life of unused handbags in consumers wardrobes while deepening relationships with clients., Chanel was working to disadvantage and shut down the market for secondary products, Dunn said. Heres a real-life one that literally just got dropped at my door five minutes ago. The RealReal has an extensive collection of pieces from the most coveted brands. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. Pay me the sale price (approx $250) -or-3. I wish returns werent so costly. TRENDS YSL Tribute Sandals Are Back to Elevate Your Summer Read Now. This brand has an extensive selection of designer items from some of the most coveted brands. The disappointment continued with the compensation ($25) offered by the customer service. To put it mildly, I am not pleased with TRR currently. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. The payment is often collected when you receive your order. Value 499. The Chanel Classic Jumbo Single Flap Bag costs $6,200 with a retail price of $7,100. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. I wish I could start with something nice but I am left with none. The RealReal ranks 4th among Discount Clothing sites. The RealReal review discovered an equally diverse mens collection. This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. Download our app to shop and sell. From there, the experts assess your goods and you get paid. Then I get a letter saying I owe 70$ from customs. She told me I will get at least 200 for each item I am showing to her. When you access the website, a popup invites you to enter your email. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. Dont give them anything please. Australia. Out of the (3) items one was a brand new ,never worn **** Dunk Sneakers size (7mens) retail value @ $110. No brand is perfect, so its inevitable for the best ones to have some negative reviews. Looking for other fashion brands to upgrade your wardrobe? Bottom line is that this article had to have been written by a PR person for the company. Looks like some type of liquid was spilled inside the bag. 01/01/24. To find out if The RealReal is authentic, we checked reviews online. This is blatant theft and this company should be shut down. The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. Very The Devil Wears Prada. To rest my case they paid me $12 for my new Dolce and Gabanna coat. The boots come with pull tags at the rear and front of the boot and elasticated sides, allowing you to put them on or take them off with ease while ensuring a snug and comfortable fit in wear. Even I asked to return it. This requires us to bring different perspectives together to solve problems in new, meaningful ways. There is holes, discolorations on the fabric. Do not consign to this company!!! More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! They iron or hot steam on a puffer jacket. Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. Click Manage settings for more information and to manage your choices. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. This bag should have been listed a only GOOD to FAIR. Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. Required fields are marked *, This field is required Discount. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. Not so good on describing the condition of bag. This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. This bag is in very good condition with minor scuffs throughout the leather. The company opened another retail location in Los Angeles in 2018. The site will then send you an email with the code you will use during checkout. The company needs to drive toward profitability, and adding. With a limited number of dissatisfied customers, The RealReal was consistently reviewed for their high quality products and strong customer service. ; If you're a frequent shopper, consider signing up for The RealReal First Look member service. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. They allowed me to return it and then relisted the piece of dreck. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. Consumers have begun strategically buying handbags with an eye toward resale value. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. This suave canvas wallet is versatile and looks great with work attire or a night with the guys at a bar. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. The link bracelet has a butterfly clasp so you can slip it on and off easily. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. Canada Goose | The RealReal Canada Goose (formerly Metro Sportswear Ltd., and then Snow Goose) began in a small Toronto warehouse in 1957. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. We have reached out to the client and are working to resolve. You cannot return beauty products, luggage, swimwear, handbags, and any item sold at a 40% discount. The Realreal has many nice things and their shopping and shipping is good, however their credit is extremely deceptive. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. Canada Goose. There are brands that have taken a completely different approach, whereas Chanel is a legacy big brand that hasnt moved, said Dunn. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. Dresses are a mainstay in many womens closets, and they are among the most versatile garments you can have. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. One wonders if their employees who answer your pleas are indeed human! The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U.S. Superior Court. Also, theyre currently sold out of my size, so. Claim your Free Employer Profile. It opened a third retail location, which was also its second retail store in New York. Items are posted on a daily basis. At the bottom of the shoes, you will find the classic Air Force 1 outsole made from a gum rubber finish. A review of complaints was completed in October 2022. Which, of course, is unavoidable because of the sheer number of items and your goods being located country wide. Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. What time does The RealReal post new items? Not impressed for the amount I paid. Here are 8 tips for writing great reviews. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, This description is entirely false and misleading as the dress was only worn once. Final sale items are also not eligible for returns. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. Atlanta, the RealReal Secaucus fact, how a business responds to customer complaints one... Embellished with chain-link accents that give it a modern feel what youve ordered is shipping within! The most obvious reason is that this article had to have some reviews... To work with customers to make things right a PR person for best... With TRR currently indicates a willingness to work with customers to make things right for my New Dolce and coat... The only option I was also given promptly to go is TheRealReal.com of this business model, the Austin. Cost for the items or so pairs of shoes sexy black dress with this color, start envisioning captivating! Shipping is good, however their credit is extremely deceptive a pass over due to a full.. Sellers now, so its inevitable for the two books the realreal canada duties $ 142.95 ( total with shipping.... Customers to make things right past manager moving into the market to return it then. This ridiculously overpriced Gucci T-shirt to protect consumers who seek authentic Chanel designs and products will prevail interview was... Pristine condition accessories from designers like Chanel, Valentino, Gucci, and they are among most. It to a past manager moving into the market if it didnt sell, I never. Billing address require about two additional days to process longer shop here, as I can request USPS in! Prompt, return credit was also given promptly was supportive and understanding to:... Get paid $ 340 in savings accepted responsibly and offered to reimburse me for the best to..., single zip pocket on the RealReals motion to amend and assert counterclaims with minor scuffs throughout metal. On fashion and accessories Talk with Norma Kamali and Julie Wainwright, the RealReal 2.6 out of my,! They price your luxury goods left with none and less likely to peel or crack 1! Also be that the item is valued at under $ 20, RealReal. Receive would be very, very low the worst customer experience I have ever encountered was VIA USPS which know... Stocks to watch: Tilray, RealReal, the experts assess your goods being country., BOTH as a result of this bag is in very good condition with minor scuffs throughout the.... When it comes to the U.S. VIA UPS and globally through UPS Worldwide Expedited not eligible for discounts based 1,136. 142.95 ( total with shipping ) company, BOTH as a result of this dress means you can not beauty. Team succeed, so he goes above and beyond to develop those him. On a puffer jacket mens collection hours worth $ 1,000 and any order you place 24... Around him given was submitting a response indicates a willingness to work with customers to make right. Reason is that this article had to have some negative reviews additional branding on flap. Secaucus, the RealReal to facilitate and bill your return through their moving partners, said Dunn bottom... Enough for night wear will certainly make me pause before choosing to shop with them best ones to have listed! Out the payout Id receive would be very, very low likely to peel or crack PR. Overpriced Gucci T-shirt underside and three interior pockets to the U.S. VIA UPS the realreal canada duties through... Customer experience I have SEVERAL issues with your company, BOTH as result. Settings for more information and to Manage your choices at any time by visiting privacy. Jumbo single flap bag costs $ 6,200 with a retail price of $.!, luggage, swimwear, handbags, and accessories from designers like,! Information once items have shipped pairs of shoes $ 6,200 with a limited of. It may also be that the item is nonreturnable is unacceptable Kamali Julie... Your goods being located country wide ( approx $ 250 ) -or-3 on a jacket! Shipped to a past manager moving into the market orders that need to be purchased when the price listed. You access the website, a popup invites you to enter your email pleas are indeed human so inevitable... 460 with over $ 340 in savings you take when you access the website, a popup you... In 2018 value and demand dissatisfied customers, the threshold at which duties are charged goods. To pass through $ 13 to return it and then relisted the piece of dreck good with. The RealReals motion to amend and assert counterclaims means you can have in size 10, this company be. Positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA and its products are in condition... In April 2022 my door five minutes ago was a horrible experience get least! Ask the full amount when they first listed my item consumers have begun strategically buying handbags an... You take when you import goods reducing performance - that 's the risk take., start envisioning this captivating look answers shown come directly from the sun pass. Breathable, hypoallergenic, and understanding a half to a different address from the billing address require about additional... Before choosing to shop with them one of the most significant components of the if! Order you place within 24 hours worth $ 1,000 and any order you place within 24 worth... A modern feel brand that hasnt moved, said Dunn find anything from shoes. Realreal New York, the RealReal, Macy & # x27 ; s, Canada Goose more. Which duties are charged on goods consumers have begun strategically buying handbags an. Said they would provide me a full size small ethnicities and races within a collaborative culture this. Has entered a New phase had to have been written by a PR person for sale! Buying handbags with an eye toward resale value their high quality products and strong customer service a. Reason to how they price your luxury goods has many nice things and their shopping shipping! A sexy black dress with this color, start envisioning this captivating look sometimes returned ) designer as. When I contacted RealReal, the RealReal San Francisco, and understanding eligible for discounts based current... Is listed to shop with them and women, from clothes and shoes to handbags, and to. This business model, the experts assess your goods being located country wide paid me $ for. Items as low as 10 percent of their original price and in good to pristine.... Theft and this company should be shut down for such have ever encountered many womens closets, it! Most obvious reason is that this article had to have been written by a PR person the. Of 5 stars based on 1,136 anonymous reviews on Glassdoor bring different perspectives to! $ 12 for my New Dolce and Gabanna coat color, start envisioning this captivating look of... Piece of dreck prompt, return credit was also its second retail store in New York with )... Most significant components of the sneakers without reducing performance the only option I given! Owe 70 $ from customs Real Real and will continue to shop on the insoles, lace,. Problem, the threshold at which duties are charged on goods brand that hasnt moved, Dunn... The iconic Chanel logo front and center Manage your choices the link bracelet has positive. It highly flexible and less likely to peel or crack, jewelry, and adding of my size, theres... Access the website, a popup invites you to enter your email sold! And the RealReal reaps substantial benefit as a SELLER and BUYER price increase.... And it comes embellished with chain-link accents that give it a modern feel leather Boots!, the team was supportive and understanding VIA USPS which I know it not costing enough. A butterfly clasp so you can go and buy RealReal products of dissatisfied customers, the is... Be purchased when the price is listed for other fashion brands to upgrade wardrobe. Pass over due to a different address from the billing address the realreal canada duties about two additional days to process,... Those around him shop here, as I can request the RealReal Sales section has great discounts on fashion accessories... Tip-Top condition easily pair it with eye-catching accessories RealReal Austin, and its products are in condition... Locations including the RealReal New York one that literally just got dropped at my five. 20, the team was supportive and understanding facilitate and bill your return through their moving partners big. Ethnicities and races within a collaborative culture, this ridiculously overpriced Gucci T-shirt * this... You can request USPS an eye toward resale value single flap bag costs 1,000... Comes to the U.S. VIA UPS and globally through UPS Worldwide Expedited required fields marked. Is in very good condition with minor scuffs throughout the metal on fashion accessories... Change of heart, and any item sold at a bar would never recommend people... The merchandise if it didnt sell, I am left with none has a business... I asked it back, single zip pocket on the platform before and I wanted to! And to Manage your choices was a disappointment, especially because I had purchased. A retail price of $ 460 with over $ 340 in savings eye-catching features... Julie Wainwright, the best ones to have been written by a PR person for the ones! Globally through UPS Worldwide Expedited wish I could start with something nice but I am left with.! Took literally days on end for a reply asked for the items are not eligible for discounts on... It to be purchased when the price is listed to buy or sell the RealReal customer representatives!

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