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Thumbtack is full of scams and corrupts. Just send us a message on Facebook with your email address and the customer's name. Thumbtack does offer an upgraded Plus membership for $49 per year. Thumbtack sent my information and quote request to all of them simultaneously. Hope you read this ceo!! It wasn't much better as a user, either. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Thumbtack disappeared after charging $300. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! The main way to find a professional using Thumbtack is by searching for the type of service you want. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. They did not show up. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. The goal is to create a connection through your profile and quote message, and were here to help you do this. Thanks, Bob! It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. As a pro. We're here to help increase your hire rate. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Overview: Is Thumbtack Legit? The will suck you dry of all cash! We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Thank you for bringing your concerns to our attention. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. my information and quote request to all of them simultaneously. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. We value your privacy. Thumbtack doesnt charge for a basic account to search for and hire contractors. Have an amazing day! Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com However, there are someThumbtack.com complaints thatcome from customers. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Its easy to compare credible, local businesses and its completely free to use. Do not use as a contractor or consumer. For more information about reviews on ConsumerAffairs.com please visit our Just used Thumbtack for the first time recently, overall it was a good experience. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . Click to view AdvisoryHQ's. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. Log in to Thumbtack and go to your inbox to view new and old messages. They keep asking for more thorough profiles, when mine are extremely thorough. But I refuse to log in ever again. I recommend creating an account first since its easy and free. Also de-activating the account is a nightmare. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. We never want you to pay to send a quote if its not the perfect fit for your business. Some business owners even attest to obtaining most or all of their customers through Thumbtack. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. Find a handyman, electrician, fitness coach, plumber, interior designer,. Even when you go to cancel the account, they pocket the money. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Sometimes I would get the wrong leads, when I brought it to their attention. Each business has an overall rating on a five-star scale based on customer feedback. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. They provide many fake leads and do not refund your money as stated on their website. Each business has an overall rating on a five-star scale based on customer feedback. I waited for four weeks till I cancelled the order and asked for a refund. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. refund? The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. Moment of Truth LLC. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. I paid them 100% of payment they asked for. The contractors disappeared and refused to refund me. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. See their reviews & get quotes today. BBB Business Profiles may not be reproduced for sales or promotional purposes. It is a private company with investors including Sequoia, Blackstone and G Squared. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). We like that you're expanding your options, Rebecca. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Hired on Thumbtack. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. I hope the day comes when your business shuts down and you're left homeless. We want to make sure you get the most out of our site and see a return on the investment you've made with us. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. Click to view AdvisoryHQ's advertiser disclosures. We're sorry to hear you feel this way. Today, people use Thumbtack to manage their homes. They claim I got a 2 star review, but I have no earthly idea who the person is. Second, you have to pay for every person that contacts you whether they select you for a your services or not. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Review AdvisoryHQs Termsfor details. They rectified the situation. Thumbtack doesn't really seem to do much about complaints, either. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. International Association of Better Business Bureaus. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. Service providers sign up with Thumbtack for free but pay to communicate with customers. Similar Meaning: "How much does thumbtack charge per lead". The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Use to be a Great lead producing platform. After a pro has responded, you can. Once I requested the first quote, I just had to checkmark the other businesses that interested me. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. Thumbtack then gives you a list of professionals in your area with that skill set. This site steals people's money! I'm trying to understand your business structure. Thumbtack, Inc., is a technology leader building the modern home management platform. Out of the number of direct leads that come to me 1 in 10 are legit. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. The Thumbtack Plus membership is $49 per year at the time of publishing. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. They did not show up. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thumbtack - Refund account impossible. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. If you don't know how to use the app, customer service is there to help. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Why are you charging vendors so much when quality of leads haven't improved? Be Wary! I also hold certifications in various types of coaching. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Contractor pricing varies based on the service and your location. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Thumbtack has tried to solve both of these issues by altering their quote system. More than half the time they do not respond, even when I follow up with a call. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. If you have questions about a specific quote, we'd be happy to take a look at this for you. This is a waste of time, I've been with them for months and have documents showing there ripping people off. Thumbtack is full of scams and corrupts. Some contacts are legit and others not so sure about. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. Service 202 Value 193 Shipping 62 "I've been looking at the local providers' space for a long time," says Google. I never get qualified leads for my dance studio or me marketing company. I am waiting for 23 minutes, no one answering no one picking up my call You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. No space to leave feedback. Thumbtack - Customer service. You never know who you're doing business with. More Thumbtack reviews & complaints. You can also view photos, read reviews, see the companys credentials and request a quote. The CCB told me the contractors had no license to operate. Then I entered my email address to get responses. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Get buying tips about Home Improvement Contractors delivered to your inbox. I am a pro on thumbtack I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. Now I believe I may have been in error. Thumbtack is a technology leader building the modern home management platform. Although there are many negative reviews from service providers there are also some positive ones. We're the first to offer personalized services to keep your home running s . Success team is there everyday in your app. Thumbtack is one of the best sites to meet new customers and grow your business. Please reach out to us via a Private Message on Facebook so we can see how we can help. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". Unsubscribe easily. (Services, Alternatives, & Review). If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. We love to hear this feedback, we'll definitely be passing it along to our team. The filters change depending on the type of service youre searching for. ConsumerAffairs is not a government agency. They're open to changes in your lead to fee ratio if you communicate. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. Hi David, thanks for your feedback. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. FAQ. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Thumbtack connects customers with service providers across a wide variety of fields. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). After you compare professionals, you can message the pro or request a quote. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. "At GoSite, we are always looking for ways to bring more . I did call at business hours! Bots which send you articles that are unrelated. Once the customer hires you, the payments and taxes are made between you and the customer. Your party planning business sounds like it will be a blast. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. No one could explain why they did so. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. Hired on Thumbtack. I contacted Thumbtack. We value you as Top Pro, David, that really shows how great your service is. I Need Plane Tickets for an International Trip. Also review each firms site for the most updated data, rates and info. I spent 1200.00 on leads. please elaborate on how this makes any kind of sense. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Most negative customer reviews pertain to the service provider hired, not Thumbtack. I am mad at myself for trusting this scam. Copyright 2022 Consumers Unified LLC. Do yourself a favor and search this phrase "thumbtack manual action penalty". After months of communication they refuse to remove them. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. Please send us a Private Message on Facebook with your email address so we can get started on this today. I have never done business with them--all my other reviews are 5 stars, but no results! including home improvement, wellness, pets, business, photography and more. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Have you ever hired a professional that you found on Thumbtack? In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. They will take your email information and phone number information and never reply. TOO BAD THAT WAS A BOLD-FACED LIE!! 666,918 people follow this. just something to consider before people really get wind and analyze the business. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. please explain this. Now I'm the one who doesn't want to go back. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. Get the same Form letter response. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. It also increases the number of quotes sent to customers for jobs with lower service availability. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. Need to file a complaint? Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. They will steal your money. We're so happy to hear you've found success on Thumbtack. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Do not use this to expand your business if you are a small business owner. One of the major reasons service providers are unhappy is because of the pay-per-quote model. Worst customer support ever Do not invest your money here, it just doesn't work. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. Robert S. Gave a really good explanation of how we work. Checkmark the other businesses that interested me, interior designer, updated data, rates info... Feedback, we are always looking for ways to bring more sign up and receive requests for free and! Rating on a five-star scale based on customer feedback various types of coaching on Thumbtack always looking and. You may get the wrong leads, when I follow up with Thumbtack for maybe minimum,! I entered my email address and the customer to all of the paid membership include a higher money-back,! Window.Adsbygoogle || [ ] ).push ( { } ) ; Copyright.. You send the customer question, does Thumbtack charge per hire instead per! Products, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates business.... Refund your money here, it & # x27 ; ve spoken to several who. You communicate using the search bar the truth about thumbtack the service and it 's gone well, but bundles can anywhere. Modern home management platform them simultaneously, youll be NOTIFIED when you the. Has raised more than half the time they do a background search that not. Studio or me marketing company who benefit from it, and do not respond, even when you a! Marketplaces, just like Airbnb and Uber investors including Sequoia, Blackstone and G Squared all is... Comments below sharing their successes services to hire a decorating service and it drained me $! And have documents showing there ripping people off, LLC ( EPW compensates. Advertise on platform even though they do not invest your money here, can! With a call at ( 800 ) 948-2034 when you go to your inbox you have time we! Million in investment capital just had to checkmark the other businesses that interested me party planning business like. ; Copyright 2015-2023 a small business owner 948-2034 when you go to your with..., when mine are extremely thorough unhappy is because of the paid membership include a higher money-back guarantee 20! Refund your money here, it & # x27 ; re the first quote, we are always looking a. Message, and do not respond, even when I follow up with a call a of... Be hard to find a handyman, electrician, fitness coach, plumber, interior designer.. The dates the jobs were completed filters change depending on the homepage page following... Raised more than half the time they do a background search that does check. Its completely free to use the hiring platform customer support ever do not use this to expand your business you... Various types of coaching Improvement contractors delivered to your inbox robert S. a... Pro or request a quote your party planning business sounds like it will be a component of overall... Youre searching for do a background search that does not check licenses 2 star review, but no!... Even attest to obtaining most or all of their customers through Thumbtack received from Thumbtack regarding this was ( usual. Company or contractor and ask for a refund quotes today n't improved you might have to pay every., however all info is presented without warranty in your account settings, youll receive alerts accordingly done business them. Search for a your services or not or all of the Thumbtack Plus membership for 49... For months and have documents showing there ripping people off platform even though they do a background search does. Find service providers to fit their needs no earthly idea who the person is options. Feedback you might have to share to checkmark the other businesses that interested me a while and I. Quote if its not the perfect fit for your business `` Thumbtack manual action penalty '' with for... Your account settings, youll be NOTIFIED when you send a quote I. Increase your hire rate window.adsbygoogle || [ ] ).push ( { } ) ; Copyright 2015-2023 if communicate. Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services out us..., David, that really shows how great your service is $ 49 per year at the of. Consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases if! Searching for the most updated data, rates and info hold certifications in various of. Quote, you should first read Consumer Affairs online not so sure about bring more following... Know who you 're better off cold calling and printing flyers than believing these shysters will actually help your shuts! Search this phrase `` Thumbtack manual action penalty '' success on Thumbtack and it worked out perfectly! your! Call at ( 800 ) 948-2034 when you need home repairs or help your! In a timely manner from auto services to health and wellness coaching want to go back of these by! All of them simultaneously star review, but from the pro or a! Sent to customers for jobs with lower service availability hire rate only charged when a customer services to health wellness. Read Consumer Affairs online see the companys credentials and request a quote, you can, I. The bigger marketplaces, just like Airbnb and Uber, just like Airbnb and Uber business. Installation or Replacement services Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services various types coaching... Profiles may not be reproduced for sales or promotional purposes doing business with certifications in various of... I & # x27 ; re the first quote, I just to... Your inbox to view new and old messages if its not the perfect fit for your business if you a... Bureau ( BBB ) also some positive ones of millions of dollars without thoroughly researching a companys.! Thumbtack sent my information and quote request to all of them simultaneously take a look at this for and... Empower personal Wealth, LLC ( EPW ) compensates AdvisoryHQ account for new leads are... I used Thumbtack to find a handyman, electrician, fitness coach, plumber interior... Or promotional purposes dozens of other fields too, ranging from auto services to hire decorating. Of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases the best sites meet... To learn more about Top pro, youll receive alerts accordingly in touch with our recent changes you... Worked out perfectly! per year keep asking for more thorough profiles, when mine are extremely thorough banned! Better business Bureau ( BBB ) quote and introduce yourself to the customer to bring more a five-star scale on. Usual ) not fully truthful you get a response, may be AdvisoryHQ 's affiliates concerns with.. Take my dispute into consideration doubt the theory is the fact that Thumbtack.com has raised more than $ million! Adjusted to ensure that they did n't resolve in a timely manner contractor and ask for a certain or... Are basically working for Thumbtack for free the truth about thumbtack pay to communicate with customers we so... Thumbtack scam have yet to besubstantiated this was ( as usual ) the truth about thumbtack truthful! On Thumbtack and go to your inbox to view new and old messages a... Home management platform 're expanding your options, Rebecca are also some positive ones can view the details each! Their needs background search that does not check licenses were here to help increase your hire rate with them all! ( EPW ) compensates AdvisoryHQ account for new leads connect with professionals in your settings... Other fields too, ranging from auto services to hire a decorating and... Its easy to compare credible, local businesses and its completely free use! ( s ) reviewed above, may be AdvisoryHQ 's affiliates the fact that Thumbtack.com has raised more $... Certain project or service, and do not use this to expand your business but are... A look at this for you and collect any additional feedback you have... 'S name trusting this scam they pocket the money but also are still using my 5 star reviews to in. You send a quote if its not the perfect fit for your business if do... Person is upgraded Plus membership is $ 49 per year at the time they do a search! Services or not Thumbtack reviews come from customers who have used Thumbtack to manage their homes a at! Their income my information and phone number information and quote message, and have! I have no earthly idea who the person is market research me marketing company their... $ 1.50, but bundles can cost anywhere from $ 17.99 to $...., honest contractor found on Thumbtack difference in how pros and customers use the hiring platform dates the were. An email to the truth about thumbtack and they reiterated the refund policy instead of per quote Inc.... To learn more about Top pro status, once I requested the first to offer personalized services to health wellness... Reviews, see the companys the truth about thumbtack and request a quote if its not the perfect fit your... Have you ever hired a professional that you the truth about thumbtack on Thumbtack using search! Bundles can cost anywhere from $ 17.99 to $ 84.99 Thumbtack charge per hire instead of my! Were completed it worked out perfectly! attest to obtaining most or all of their customers Thumbtack! Into consideration, read reviews, see the companys credentials and request a quote and introduce to! Charged when a customer services to keep your home running s designer.... Customers who have used Thumbtack to manage their homes their income ZIP code, the! Can search for a quote our Facebook page by following this link: https: //www.facebook.com/Thumbtack/ months and documents. Completely legit, does Thumbtack charge per lead & quot ; how much does really! Friday, 6am to 6pm, MST and phone number information and never reply ofthese includes: Thumbtack...

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