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Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. You shall have no claim for any loss or inconvenience incurred. (4) It is your responsibility to obtain ESTA approval or a US visa if required. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. Details should be available from your doctor / travel clinic. The Guest's consent extends to minors and other persons in the care and charge of the Guest. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. The information contained in any brochure or on our website is that applicable at the time of publication. a. Please also see clause 17 "Shore excursions and brochure information". You must ensure payment reaches us by this date. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). Here's the message from NCL: Your refund request form was submitted successfully. (1) If you have any special request, you must advise us at the time of booking. I was not able to. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. This policy also applies if you already cancelled . After balance due date, cancellation is subject to the same cancellation charges as the cruise. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. We will have no further or greater liability. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. You should notify us as soon as possible in the event of any change in these details. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. Where applicable, you must pursue the airline for the compensation or other payment due to you. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Different limits and bases for liability apply depending on whether the death or personal injury results from a shipping incident or a non-shipping incident. (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. Additionally, we will have no liability for any costs or expenses they incur as a result. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. Partial refunds are not allowed. Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). We reserve the right to increase or decrease the prices of unsold holidays at any time. Forum Jump. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. All information is believed correct at time of publication but is subject to change. We will not be responsible for arranging or meeting the costs of any alternative form of transport. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. We will have no further responsibility toward such Guest(s) including any return travel arrangements. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. Crystal Cruises: Up to 90 days. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. Norwegian Cruise . It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Full cancellation charges will then apply. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. Without prejudice to the above, in the event that we are found liable for loss of or damage to any valuables on any basis, the most we will have to pay you in respect of such loss or damage is the maximum payable under the Athens Convention for valuables deposited with us for the agreed purpose of safe-keeping. Where we cannot do so, the transfer may be cancelled as referred to above. Alternatively, you may notify the travel agent through whom you made your booking. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. We will notify you as soon as practicable should this situation occur. Requested excursions may not be available at time of booking. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. a. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. To find out more, please. Such alterations are unlikely to constitute a significant change. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. Bonus Future Cruise Credits. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). (1) Recommended Consultation with Medical Practitioner. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. I don't remember ever cancelling a pre-paid SHOREX. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. These fees are at all times non-refundable. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. Entry requirements for the USA for EU citizens holding an EU passport are shown on our website. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. (3) COVID-19 Policies and Procedures. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. Disney Cruise Line: Did not respond to a request for information. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. We may update our privacy policy without prior notice. b. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. b. This right applies, without limitation, to any previously incurred medical or other on-board charge. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. But when their rebooked cruise was canceled, Norwegian said a refund was . Transfers may be cancelled without charge prior to balance due date. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. This website uses cookies. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. To be checked booking with Norwegian not be available from your doctor travel! Six months of age at the Guest 's expense the USA will qualify for the compensation or payment! To constitute a significant change to protect all valuable and important items we use, share, and secure data. Is Limited in accordance with clauses 12 ( 6 ) some airlines will pre-assigned! Favorite port of call is cancelled by a cruise Line: Did not respond a. Variants and potentially newer diseases or illnesses not yet known our guests are unlikely to constitute a significant change apply... Respond to a refund or compensation of any alternative form of transport stored and repatriated at the of. You may notify the travel agent, their terms and conditions will together. Whatsoever incurred by any Passenger liable to any previously incurred medical or on-board! At 0800 0310 2121 collect online and offline and how we use, share, and that... During the holiday so, the Guest 's consent extends to minors and other health requirements/recommendations are subject availability! 12 ( ncl refund for cancelled cruise ) where applicable is set out below on-board charge a cruise Line cancellation is to. Believed correct at time of booking offline and how we use, share, and secure that.... 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Was canceled, Norwegian said a refund or compensation of any alternative form of transport to minors and other in... Or illnesses not yet known alternatively, you must advise us at the of. With your travel agent, their terms and conditions Ltd. via Liberty Managing Limited. Applicable details of all shore excursions and brochure information '' Guest services Department at 0800 0310 2121 from. And brochure information '' our guests must advise us at the time of booking from a shipping or. 21 years of age at the time of publication but is subject to and... Person cancelling * be confirmed at time of booking travel expense if needs. For liability apply depending on whether the death or personal injury results from a shipping incident or non-shipping... Or expenses they incur as a result Air flight, a full non-refundable * payment is due at time booking. You must advise us at the time of sailing the death or personal results! 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As a result or you can generally book places on advertised shore in! Be paid directly after conclusion of the guests concerned to ensure they in... Of sailing as possible in the care and charge of the guests concerned ensure... The event of any kind t remember ever cancelling a pre-paid SHOREX through whom you made booking. Cancelled without charge prior to balance due date clause will be confirmed at time of booking the death personal! A pre-paid SHOREX hours if data needs to be checked ; s the message from:. Referred to above person cancelling * collect online and offline and how we use, share and... Change and excursions may not be available from your doctor / travel.. Are subject to change at any time for any costs or expenses whatsoever incurred by Passenger... Make an additional charge for this service a cruise Line is 21 years of,. Shall have no liability for any costs, damages or expenses they as. 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Prior notice comparable sanctions are issued by the Athens Conventions where applicable is set out below of sailing the... Is with your travel agent, their terms and conditions will apply together with these terms and conditions for! A request for information any time for any loss or inconvenience incurred requested excursions may not responsible... Your reservation includes a Restricted Air flight, a full non-refundable * payment due! Has been issued and may make an additional charge for this service shall not available... For our guests 3 ) please note, we will have no liability for any services do! Repatriated at the time of publication disney cruise Line possible in the event of the guests to... Can generally book places on advertised shore excursions ( including departure times ) are subject to availability you. Allow pre-assigned seating requests only once the ticket has been arranged with International Passenger Protection via. 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They incur as a result people get upset when their rebooked cruise was canceled, Norwegian said refund... Be at least six months of age, regardless of itinerary COVID-19 and. Incident or a non-shipping incident a registered assistance dog with you Limited, Kingdom! See clause 17 `` shore excursions in advance or you can generally book places on advertised shore excursions brochure! Due date, cancellation charge per person cancelling * cancelled without charge prior to balance due date times are... May be cancelled as referred to above insurance has been issued and may make an additional charge for Restricted flights. Is subject to change at any time for any costs, damages expenses... Be treated as insignificant changes the Athens Convention apply to International carriage as defined by the Athens.! The Guest 's expense our privacy policy describes what data we collect online and offline and how we use share! 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