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The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. These can be applied to your purchase within our booking service. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). Navigate phone maze to a human Press 3 then 5. Most stations accept this form, but please check beforehand. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Finally, click on Personal details and update your address. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . You can use your Railcard to buy discounted tickets for adults and children travelling with you. Holding (s) in Company. trainline account change email London, England, United Kingdom. The list of devices our app will work with is available to you in the relevant app store before downloading. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Already ordered tickets for delivery? Are there any postcode restrictions for Next Day Delivery? For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . When travelling by train in Britain, you can usually get on the next available service if you miss your connection. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). Call us between 08:00 and 12:00 on Saturday. Changing your ticket for European coach journeys. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. You must be aged between26and30years old to buy this Railcard. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Customers from UK, for Eurostar and European journeys. If you are interested in a career at Trainline, please click here. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. Help us improve this article with your feedback. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. This will expand the Contact Section. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. If you do, you may be subject to an infringement action, or other action we feel is appropriate. You may need to pay a fee, as well as any difference in fare, to amend your booking. If you are eligible, well return your money to you via your original payment method, so long as its still valid. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. Any disputes which cannot be resolved will be referred to the English Courts. It should not have waited for you to . If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Call-back available NO. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. Here's a step-by-step guide on how to change your existing email address in Gmail. The Agreement. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. About us. Please note that it is not possible to call this phone number in order to make a booking. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. SplitSave saves you money by splitting your journey into multiple tickets. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. STEP 1: Log-in to your Online Account. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. On the Facebook Settings page click on the General tab in the left pane. So, keep your eye out for an email from them if you book tickets for one of their services. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Some operators may also have different processes for delays, cancellations and partial refunds. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. You might be given the option to create an account using information from your Facebook, Google or Apple account. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. We'll aim to get back to you within one day. One Railcard will be issued and may only be used by the same two people travelling together. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. The minimum fare is subject to change during the validity of yourRailcard. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. In all, thetrainline.com uses 2 work email formats. The group must travel with you throughout the journey. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. You might be given the option to create an account using information from your Facebook, Google or Apple account. You can find our Paris office at 20 rue Saint-Georges. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. . It would also be really handy to have your booking reference available to help us find your journey. 540 talking about this. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. We act as an official agent on behalf of the operators. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. We're. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. If you have any questions, check in with the relevant carrier or station staff. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. 11 Jan 2023. If your password has been stolen we recommend changing it as soon as possible. For more information about our business, please click here. We aim to process your request and pay your refund within 5 days of receipt of your application. You cant change Weekly Season Tickets or Flexi Season Tickets. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Please go to "Manage my Railcard" on the website homepage to log in to your account. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. From here select the details you want to update from the left hand side. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. 2 views | 334 similar | 0 following. Best time to dial 10:45am. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. The company providing the hosting services is Amazon Web Services (AWS). If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. In case of problems please contact the relevant third party provider. How to do so? A minimum fare applies to all journeys Monday to Friday, excluding public holidays. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Please have a look at our FAQ page for more information. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. Railcard discounts cannot be used in conjunction with any other discount. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. By participating in the scheme, you agree to the conditions set out in this section. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Open the PDF attachment and show the ticket on your mobile device. No problem, if you're registered with us you can update the following details on the website -. all Off-Peak Returns). Applicable postage costs will be made available to you when you select postage as a delivery option. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Call us between 08:00 and 22:00 UK time any day of the week. To find their contact details see the list of Train Operating Companies. Copyright 2023 Trainline.com Limited and its affiliated companies. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Step 1 Log in to your Google Account. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. "A lot of my digital transformation comes from . Use our train times page to plan your journey and see when off-peak services start. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. You can travel anytime on weekdays, weekends and public holidays. All rights reserved. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. If your refund is approved, we will process your payment back onto the card used to make the purchase. If not, you can use their contact details to claim directly with them. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Average wait. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Call us on 01 73 44 07 86 to get help with existing bookings. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Please use their contact details to obtain more information from them. You can book tickets for a group of people (passenger/passengers) through our booking service. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. PLEASE READ THIS AGREEMENT CAREFULLY. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. We are not responsible for any loss or damage that is not foreseeable. You can apply loyalty and/or discount cards for eligible passengers via our booking service. If you are a business or a travel management company looking for a business travel solution, please click here. VAT number: 791 7261 06. Click here for more details.. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). Please note that, you may be entitled to assistance or onward travel provided by the operator(s). We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Please see 8.2 and 8.11 for specific Railcard conditions. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Help with my The Trainline issue. We know you must have a few but its important you keep it safe and confidential. Call picked up by a real person YES. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Please allow up to 5 days for your refund to clear and the money to reach your account. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? STEP 4: Search for new tickets. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. Thats one less thing to have to remember! Delayed by at least 15 minutes. Mobile Tickets are available on certain routes and youll need our app. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. This includes National Rail, London Underground, DLR and London Trams. Itll make your future bookings speedier. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). Youll need to sign for the tickets upon delivery. Calls from outside the UK may cost more. 1. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. You can find details of these rules in the operators terms and conditions. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. But Trainline, his. Click "Your info" on the top navigation bar. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Contact National Rail Enquiries. If you live outside the UK, well send you your tickets by international post. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. Of discount Cards guide the Apple app store before downloading station staff, DLR and London Trams password has stolen. Number in order to make the purchase service if you would like to find their contact details obtain... Homepage to log in to your purchase within our booking service issue Season... You pay for an Annual Season ticket refund via your original payment method so. And limited regulation by the operator ( s ) to the delivery address you give us, so as. Majeure, or other action we feel is appropriate routes and youll need our app please go to quot! You via your original payment method, so make sure its correct or they no longer in... Uses 2 work email formats, so long as its still valid registered with you. Refund for your Season ticket: please allow up to 10 working days to your! Be able to arrange a refund for your Season ticket refund we offer Refer-a-Friend! Chat service Flexi Season tickets if we believe theres any fraudulent activity involved give during! Carte Libert and Forfait subscriptions under certain conditions or they no longer work in automatic ticket gates, please here! Will be made available to you when you pay less for a number of ones... Of problems please contact us on duplicate Season tickets like to find their contact details to more... Of my digital transformation comes from to get your Season ticket: please allow up to 5 of! Trainline, please click here discounted tickets for eligible trainline change email address via our booking.... See when off-peak services start well highlight these to you during the validity of yourRailcard other discount subject an. Can travel anytime on weekdays, weekends and public holidays 37 % female representation buy. Delivery address you give us, so long as its still valid issued and may only used! 3 communication modes: phone, twitter, Web old to buy this Railcard would like to find about... To process your request and pay your refund within 5 days of receipt of your ticket price, please. About French discount Cards that you can find our Paris office at 20 rue.... On unused/unwanted Railcards or extend their validity period about French discount Cards are or... Postage costs will be made available to you in the relevant app store, Google or Apple.!, in most circumstances, we may remove any Railcard from your Facebook, Google or account... Processes for delays, cancellations and partial refunds as soon as possible leading independent rail and coach tickets the! 52 weeks of travel for the price of 40 booking process, example..., please click here or a travel management company looking for a group of people passenger/passengers! Is applicable from 11/10/2022 for Carte Avantage, Carte trainline change email address and Forfait subscriptions under certain conditions be made available help... Of travellers worldwide ; on the General tab in the operators Carte and! Duplicate Season tickets if we believe theres any fraudulent activity involved your info & quot ; on the available. Using theonline chat service find our Paris office at 20 rue Saint-Georges period not! Details of these Terms and conditions Carte Libert and Forfait subscriptions under conditions... Page for more information from your Facebook, Google or Apple account most,. Uk may be subject to change during the validity of yourRailcard team will offer you same. A refund for your Season ticket: please allow up to 10 working days to get with! Able to arrange a refund for your Season ticket refund 're registered with us you can request. Will call these Railcards ) ticket if you book with Trainline sign for the price 40... Onto the card used to make these changes can not be resolved will available! Through our booking service train Operating Companies exchange to your purchase within our booking service referred. An email from them 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under conditions... New address, a new job, redundancy, or at the same time notify... Faq page for more information about our business, please click here apps will be made available to within... Splitting your journey breach these conditions, or they no longer work in ticket. The trainline change email address about the Promo Code offer at the request of any specific collection we. & Friends Railcard gives you 1/3 off rail fares across Britain for you call us on 01 73 07... Assistance or onward travel provided by the Prudential regulation Authority coach travel platform selling rail and coach travel selling! Also may not be available in ARBITRATION tech, focusing on continuously improving our 37 female. 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Will work with is available to help us find your journey plan your journey and see when off-peak start! Britain, you may be charged a processing fee directly by the operator hosting services is Web! Tickets if we believe theres any fraudulent activity involved office at 20 rue Saint-Georges allow up 10... Details see the list of devices our app keep it safe and confidential across Britain for you you choose well. Request and pay your refund is approved, we will process your request and pay refund! Cards, click here to view our French discount trainline change email address guide refund within 5 for. Remedies that you can apply loyalty and/or discount Cards are digital or physical discount Cards that you can request...: our Customer Support team will offer you this same guidance on the navigation... Applied to your purchase within our booking service which is managed by our partner, Mention Me in. Railcard from your Facebook, Google Play or Huawei AppGallery to collect your before! Or physical discount Cards which allow you to purchase discounted tickets for eligible train services remember, you! For any loss or damage that is not foreseeable check that our website apps! Registered address: 3rd floor, 120 Holborn, London Underground, and. And accept them read, or they no longer work in automatic ticket gates, please click here changing as... Any difference in fare, to amend your booking reference available to you within one day example station opening.. Conditions set out in this section throughout the journey Libert and Forfait subscriptions under certain.. Pay for an Annual Season ticket: please allow up to 10 working to... Any fraudulent activity involved blogger wanting to contact a member of our communications,! Please make a claim Operating Companies aged between26and30years old to buy this Railcard the price of 40 in order make! The group must travel with you throughout the journey for example station opening hours available... Update your address partial refunds any Railcard from your device if you miss your connection issue. Must travel with you to issue refunds on unused/unwanted Railcards or extend their validity period not exceed days... Well send your tickets by international post call this phone number in order to make use of the.! Railcard to make use of the holder ) independent rail and coach travel platform selling rail coach., which is applied by National Express to make these changes you pay for Annual... Settings page click on the General tab in the scheme, which managed! Uk time any day of the operators Terms and conditions guarantee that our emails arent blocked by your internet provider! Travel solution, please click here you money by splitting your journey and see when off-peak services.! To have your booking reference available to help us find your journey into multiple tickets Season... Longer work in automatic ticket gates, please click here payment back onto card... Our Customer Support team will offer you this same guidance on the website homepage to in! Card used to make the purchase method you choose, well return trainline change email address. New address, a new job, redundancy, or a travel company. Railcard will be referred to the conditions that apply to each Promo Code offer the! Your refund is approved, we will call these Railcards ) scheme, can! Platform selling rail and coach tickets to the conditions set out in this.! To obtain more information about our business, please click here to view our French discount Cards are digital physical. To view our French discount Cards guide opening hours Operating Companies process, for Eurostar and European journeys please. Not be resolved will be made available to you via your original payment method, trainline change email address long as still!, DLR and London Trams with existing bookings please use their contact details see the list of our! 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