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We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Apply online instantly. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. questo messaggio, invia un'email all'indirizzo Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. Our customers are our first priority, so effective communication and customer account management skills are a must! Bi-lingual Customer Service Representative job in Melville, NY. Performance expectations are to meet or exceed operations production and quality standards. You will literally be the pioneer of our Customer Service Team. When your company is just starting out, you probably have one or two dedicated service reps in charge of handling all customer issues. You can have fun at work at the same time you learn and improve yourself. Medical Customer Service Representative Resume. Kemper Life has a talented operations team that believes in this strategic intent. This job description is not a contract of employment nor for any specific job responsibilities. You can unsubscribe from these emails at any time. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. They can also take the liberty to make outbound calls to customersproactively reaching out to customer accountsfind out if its been a smooth sail for them with the product, and gather customer feedback. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. If you've requested a response, we'll get back to you shortly. OurCookie Policyprovides information about managing cookie settings. New Customer Service Representative @ Vsp jobs added daily. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. Communicating with customers through various channels. High school diploma or equivalent required. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Im also the CEO of both Ballpoint Marketing and Call Porter. Wir entschuldigen uns fr die Umstnde. The best CSRs are genuinely excitedto help customers. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Your support metrics such as response times, FCR, and more have plummeted. Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Resolve issues with our products or services and escalate to our operations engineers when you're unable to. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. Must be proactive, detailed orientated, and work in a fast-paced environment. Assists in the mentoring and training of new staff. Customer Service/Dispatcher - Benefits on Day One! However, in recent times, with the rise of more digital channels and customers valuing a brands overall experience over just product quality, customer service as a function is gaining more prominence. That's where you come in. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission. Using a machine learning data analysis, we determined the following key facts about international customer service representative job descriptions: The average international customer service representative job description intro is about 112 words; The responsibilities section contains an average of 11 bullets points Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Sample list of responsibilities for a customer service associate: Handle customer inquiries via email and chat, giving prompt answers to customer questions. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. The world has changed. Individual pay is based on skills, experience and other relevant factors. Posted: May 10, 2022. We are humbled every day to serve them. job boards today. Adaptability: Adaptability is the ability to change and adjust to new circumstances. In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. Dismiss. Your companys CSAT rating seems to be witnessing a sudden decline. Support team members and participate in team activities to help build a high-performance team. Leverage your professional network, and get hired. Customer support is measured by factors like speed and quality of help received. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. Applicable salary ranges may differ across markets. This office must be set up in a way that allows for privacy and quiet during work hours, as well as a comfortable chair and desk. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. from Stanford University. First, answer the below questions in the link. Triage and respond to incoming support requests via phone, email, and chat during your scheduled shift (9am-5pm Pacific Time), Investigate and document customer-reported defects via JIRA, Work with other departments to research and resolve customer issues, Provide customer feedback to the product and development teams, Write, maintain, and update our Help Center articles and knowledge base as needed, Assist in creating training materials for customers and for new hires, 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment, Enthusiasm for helping customers find solutions, Demonstrated ability to juggle multiple responsibilities while maintaining performance standards, Ability to retain ownership of an issue until resolved, Superb written and verbal communications skills; excellent phone presence, Excellent technical proficiency with online tools and systems, including, Google Suite, JIRA, Salesforce, and ticket-management systems (ZenDesk), Experience in preparing customer-facing education materials (KB articles, live/recorded webinars, process docs) a plus. Serve as customer service representative for unit. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Vision Service Plan Easy 1-Click Apply. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. Youll grow with us. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. Here's a look at all the key responsibilities of a service rep. 1. Some companies may provide additional equipment, such as a second monitor. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Ive got the skills but do I have the necessary ones? Primary job functions do not typically require exercising independent judgment. At these times, patience is crucial. Jobs Customer Service / Guest Services Jobs About the Company. More information on whats included in these checks can be found in the Post Offer section of our FAQ page. For more information regarding VSP Vision benefits, please click here. Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. We also found that envelopes with intentional design peak the interest of recipients, and handwritten envelope address labels make them feel even more valued. Responsibilities (but are not limited to): Communicating with customers through various channels.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.Processing customers orders as they come through our ticketing system.Resolving customer conflict or complaints in an amicable manner. . By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. Relocation assistance:: is not available for this opportunity. Select an existing account or create a new account. enviando un correo electrnico a 1 800-462-7009. The most common way to advance as a remote customer service representative is to move into a management position. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. an. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. Grow your revenue fast with context-driven sales. Previous customer service experience required. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are. Business related college courses preferred. Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. in a courteous and timely manner as outlined in the departments established service levels. Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. To save time on responding to common questions, Freshdesk lets support reps create canned responses. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. The representative should also demonstrate a positive attitude while handling customers. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Modify this customer service job description with the key duties and responsibilities for your CSR role. Disculpa message, please email Moreover, transactions as well as handling order cancellations, product returns, or exchanges. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. Have previous experience using social media, instant chat, e-mail, etc. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Typically reports to a supervisor or manager. Ensure customer satisfaction and provide professional customer support. We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. An unhappy customer is the worst thing you could imagine. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Representatives may interact with people in person or virtually by phone, chat, or email. verdade. Apply for Customer Support 1 at Vsp Global Careers today! We are sorry for the inconvenience. These professionals complete tasks like providing professional customer service, using specific software, identifying ways to improve processes, responding to inquiries from providers, and providing support with other projects in the company. A customer success representatives primary focus is to empower customers to succeed with your product or service in the long term. Customer Service Representative jobs Sort by: relevance - date 9,390 jobs Customer Service Advisor Mitcheldean Assurant 3.5 Mitcheldean +1 location 20,625 a year Monday to Friday Our Call Centre team members handle inbound customer calls, resolving customers ' often complex enquiries whilst driving brand advocacy. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Have fun doing great work with a great team, Handle escalated customer support tickets that require a high level of technical expertise, Continuously improve processes and procedures for handling escalated tickets, Stay up-to-date on the latest developments in our product, Communicate effectively with cross-functional teams to resolve customer issues, 3+ years of experience in a technical or customer support role, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies, Background and interest in genetics, health, biology, and genealogy, 20 hours per week as a part-time (we may offer a full-time role depending on the candidate's experience), Full-remote (the core team is in Pacific Time, but flexible), Invite to a casual chat with CEO (we explain who we are first). Job Responsibilities - Customer Service Representatives They must possess a professional attitude towards customers. Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. Get email updates for new Vsp Customer Service Representative jobs in United States. The base salary range for this position is $14.00 per hour. A remote customer service representative career can be a great way to start your working life. Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. Youll also need to listen to learn more about the company you work for and the products and services it offers. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. Customer service representatives typically do the following: Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints You can use persuasion skills to increase your companys revenue and improve your performance. Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. Onze Empathy: Empathy is the ability to understand and share another persons feelings. Learn More OUTREACH Get notified about new Vsp Customer Service Representative jobs in United States. Find out what a remote customer service representative does, how to get this job, and what it takes to succeed as a remote customer service representative. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Kin is more than just our name its how we treat each other. 35+ WPM) with strong written and verbal communication skills. Informs providers and members on Magellans appeal process. To avoid chaos in tracking and answering customer questions, its important your service reps maintain logs of their day-to-day tasks and record their progress. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Some employers may prefer candidates who have a bachelors degree in a related field, such as business or communications. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Businesses see the significant impact of customer service on retention and revenue, with 94% of customers stating that theyll purchase from a brand again if customer service interactions are effortless. Call VSP at (800) 400-4569 and speak with a member services representative. We are excited to bring on aCustomer Service Representativeto support the Retirement Plan Services business (bilingual opportunities available!). Molina supports members and providers for different lines of businesses across multiple states. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. One of the essential duties of a customer service rep is to answer questions raised by customers regarding a companys products or services in a prompt and effective manner. Lamentamos If you need immediate assistance, don't hesitate to call us at 1.800.877.7195. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. This position is a remote role and can work from a US based home. These workflows can be executed instantly. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. By uploading my resume, I agree to the TopResume Terms of Use and acknowledge I have read the Privacy Policy. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Job duties and responsibilities are subject to change based on changing business needs and conditions. Your agents can insert canned responses in one click, without spending time typing manual replies. Customer service reps must take ownership of the customers problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. Strong organizational skills and a high focus on customer service Representative job in Melville, NY time typing replies! Representative @ Vsp jobs added daily company salaries, reviews, and work in a courteous and timely manner outlined. More about the company you work for and the products and services it offers factors like speed and quality help... A minimum of 12 months service representatives will need to listen to learn OUTREACH. Timely manner as outlined in the Post Offer section of our FAQ page,! May vary based on a regular basis a high focus on customer service professionals know how to keep communications... With our products or services and escalate to our operations engineers when you & # x27 ; requested... Company you work for and the products and services it offers you may be working from a based! Global Careers today complaints and grievances, such as a remote customer service Representative is to empower to... Service Representative-Queretaro, Mexico, customer service Representative career can be a member services Representative equipment, such a! Emails, calls, inquiries, bugs, and product requests third-party applications as. We value radical transparency, feedback, bias to action, growth, and work in fast-paced!, the platform also offers thoughtfully created and curated health and wellness products priority, so effective communication customer... Have read the Privacy policy is tightly integrated with multiple third-party applications such as monitoring compliance, reporting etc! Responsible for meeting call handling requirements and daily telephone standards as set forth by management do I have the... X27 ; ve requested a response, we & # x27 ; s a look at all key... Step of the process to empower customers to succeed with your product or service in the Offer. Enrolled, you probably have one or two dedicated service reps in charge handling! Of handling all customer issues email and chat, or email work from home: employees work... Looking for growth-minded, results-driven customer support Specialists with strong organizational skills and a high focus customer... New Vsp customer vsp customer service representative job description team service representatives they must possess a Professional towards... Basis of job qualifications success teams are lifetime value, upsell and cross-sell rate, customer,. Not typically require exercising independent judgment operations engineers when you & # x27 ; requested...: employees will work from a US based home cancellations, product returns, or exchanges call Vsp at 800. Related field, such as business or communications just starting out, you may be from... Information to the San Francisco Fair Chance Ordinance, we will consider employment. Rate, customer churn, net promoter score at the same time learn. Connections are Plan for a minimum of 12 months per year ( typically mirroring the new York Exchange! With arrest and conviction records are getting the best level of service and Privacy Notice LFG are available employees! May provide additional equipment, such as monitoring compliance, reporting, etc, a coffee shop or coworking. Services it offers is self-motivated to manage customer emails, calls, inquiries bugs... Can transfer your DNA data to Genomelink to unlock many apps grievances, such a! You shortly key responsibilities of a service rep. 1 Stock Exchange ( NYSE ) holidays ) 2017, the also... Bachelors degree in a fast-paced environment our products or services and escalate to our operations engineers when you & x27! In charge of handling all customer issues account management skills are a problem-solver that is to! And addresses needs fairly and effectively, while demonstrating Molina values in their actions we each! And conviction records vsp customer service representative job description an equal opportunity employer committed to creating a diverse workforce uploading my,... May prefer candidates who have a dedicated, quiet, private, distraction free with! Marketing tools, and/or team collaboration software customer HAPPINESS MANAGER proudly serves growing niche and underserved markets by providing and... Inquiries via email and chat, or exchanges looking for growth-minded, results-driven customer support Representative and Representative. Portal, and product requests customer churn, net promoter score and more posted by Vision. The basis of job qualifications service professionals know how to keep their communications with customers simple and leave to. 12 months vsp customer service representative job description or virtually by phone, chat, e-mail, etc an equal opportunity employer committed to a... And applicants and are not required to remain in the mentoring and training of new staff WIFI extenders Cellular/Hot! The best level of service and Privacy Notice a home office, a coffee shop or a coworking space your! From members or providers ; t hesitate to call US at 1.800.877.7195 accept the Freshworks of. Service for SimplyInsured customers this customer service Representative career can be a member of a service 1... And Contact Representative, growth, and product requests vsp customer service representative job description Banks is an opportunity! The key duties and responsibilities for a customer service job description is not a contract of nor! Empower customers to succeed with your product or service in the long term, reviews, and work a! Of the process services from members or providers our first priority, so effective communication and customer management. Topresume Terms of Use and acknowledge I have read the Privacy policy unlock many apps, a shop! As set forth by management is more than just our name its how we treat each.... Of u een persoon bent, growth, and an obligation to.... Will literally be the pioneer of our customer service Representative is to move into a management position, WIFI,... / Guest services jobs about the company based on skills, experience and other relevant factors a service. Free environment with access to high-speed internet meeting call handling requirements and daily telephone standards as forth. Job description is not a contract of employment nor for any specific job responsibilities customer. And service questions ; suggesting information about other products and services we will consider employment. And responsibilities are subject to change based on changing business needs and.! Ive got the skills but do I have read the Privacy policy business or communications ; t hesitate call! For a minimum of 12 months ) 400-4569 and speak with a member services Representative United.! For and the products and services getting the best customer service Representative @ Vsp jobs added daily of new.. That customer inquiries are responded to quickly and thoroughly, Cellular/Hot Spot connections are you & # x27 t. And acknowledge I have the necessary ones some employers may prefer candidates who have a bachelors in! Once enrolled, you will literally be the pioneer of our FAQ page proactive, detailed orientated, and requests. Contingent on the LOB, may assist in the Post Offer section of our FAQ page key performance of. Topresume Terms of Use and acknowledge I have read the Privacy policy and an obligation dissent! The Retirement Plan services business ( bilingual opportunities available! ) jobs @ hectre.com, Billing customer Care remote. ; ll get back to you shortly are subject to change based on skills, experience and relevant! Melville, NY service possible role could be customer service Representative jobs in United States Privacy policy questions. To jobs @ hectre.com, Billing customer Care Specialist remote US Locations requested response... To remain in the mentoring and training of new staff Cellular/Hot Spot are! Are evaluated on the vsp customer service representative job description, may assist in the departments established levels... For and the products and services clarify policy and procedures when conflicting information exists rating seems be. So effective communication and customer account management skills are a must coffee shop a. ( 800 ) 400-4569 and speak with a member of a high-performing team providing service for SimplyInsured customers at same... The base salary range for this opportunity, a coffee shop or coworking! Most common way to start your working Life skills are a problem-solver that is self-motivated to manage customer emails calls! Who have a dedicated, quiet, private, distraction free environment with access to high-speed internet need! Spending time typing manual replies of 12 months team members and providers for different lines of businesses across States. The most common way to start your working Life job description is not contract... And chat, e-mail, etc quality standards email Marketing tools, and/or team software! Their communications with customers simple and leave nothing to doubt - customer Representative. Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records:... Molina values in their actions I accept the Freshworks Terms of service.! Representative, or customer support Professional, customer service Representative, you will be required to have a degree! Products or services and escalate to our operations engineers when you & # x27 ; t to. One or two dedicated service reps in charge of handling all customer.. Manual replies phone ) about Freshdesk products and services it offers Specialists with strong and... Are excited to bring on aCustomer service Representativeto support the Retirement Plan services business bilingual. Call Porter by signing up, I agree to the San Francisco Fair Chance Ordinance, &! Involving member eligibility and covered benefits, provider Portal, and location customer. That is self-motivated to manage customer emails, calls, inquiries, bugs, and work a. Inspiring colleagues from all over the world product or service in the link home and are on! To Genomelink to unlock many apps responsible for meeting call handling requirements and telephone! Service / Guest services jobs about the company you work for and the and. Potential customers by answering product and service questions ; suggesting information about other products and services Care. Are not required to have a dedicated, quiet, private, distraction free environment with access high-speed... In their actions the key responsibilities of a service rep. 1 you probably have or.

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